Life Quality Pet Care ("we," "us," or "our"), operated by Gleason Vet LLC, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website lifequalitypetcare.com and use our veterinary services.
1. Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us, including:
- Name, email address, phone number, and mailing address
- Pet information (name, species, breed, age, medical history)
- Payment information (processed securely through third-party payment processors)
- Communications you send to us through our contact forms
Automatically Collected Information
When you visit our website, we may automatically collect certain information, including:
- IP address and browser type
- Pages visited and time spent on our website
- Referring website addresses
- Device information
2. How We Use Your Information
We use the information we collect to:
- Provide veterinary services to you and your pet
- Schedule and manage appointments
- Communicate with you about your pet's care
- Process payments for services rendered
- Send appointment reminders and follow-up communications
- Respond to your inquiries and provide customer support
- Improve our website and services
- Comply with legal obligations
3. Information Sharing and Disclosure
We may share your information in the following circumstances:
- Service Providers: We may share information with third-party service providers who assist us in operating our website and providing our services, such as form processing (Encharge), payment processing, and email communications.
- Veterinary Referrals: With your consent, we may share your pet's medical information with other veterinary professionals when a referral or coordination of care is necessary.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
We do not sell your personal information to third parties.
4. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Your Rights and Choices
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information (subject to legal retention requirements)
- Opt out of marketing communications
To exercise any of these rights, please contact us through our contact form.
6. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience. These may include:
- Essential Cookies: Necessary for the website to function properly.
- Analytics Cookies: Help us understand how visitors interact with our website so we can improve it.
You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.
7. Third-Party Services
Our website integrates with third-party services that have their own privacy policies:
- Encharge: We use Encharge for form processing and email communications. Encharge Privacy Policy
- Google Maps: We embed Google Maps on our contact page. Google Privacy Policy
- YouTube: We embed YouTube videos on our website. Google/YouTube Privacy Policy
8. Children's Privacy
Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us immediately.
9. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Pet medical records may be retained in accordance with veterinary licensing requirements and professional standards.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our website after any changes constitutes your acceptance of the updated Privacy Policy.
11. Contact Us
If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us through our contact form.
Life Quality Pet Care
Gleason Vet LLC
2240 Meridian Blvd, Suite D
Minden, NV 89423